Returns & refunds

Last updated 7 October 2026

Changed your mind?

Email us at [email protected] within 14 days of receiving your mugs, with your order reference, and we'll sort it. You don't have to give a reason.

• We'll reply with what to do next. If we ask you to send the mugs back, you pay the return postage, and please don't use them first.
• We refund the price of the mugs and the original delivery charge to the card you paid with, within 14 days.

Arrived broken or wrong?

Email us a photo of the problem with your order reference within 30 days of delivery. We'll send a replacement or give you a full refund. You don't need to send the broken mug back.

Cancelling before it ships

Mugs go to print quickly. Email us as soon as you can and we'll try to stop it. If it has already been printed, you can still return it as above.